Technical team Leader Cards & ATMs
Doha Bank
Qatar
February 2021 – Present
• Lead and manage tokenization project
• Lead and manage digital wallet project
• Work closely with QCB (Qatar central bank) to implement new projects and initiatives
• Manage international payment schemes (Visa and MasterCard) projects
• Prepares project budget proposals and ensures strict control of the budget
• Ensures project completion as per schedule and budget
• Negotiates with IT vendors and suppliers and handles critical issues
• Responsible of optimizing and automating and day-to-day activities
• Develops project goals for Cards and ATM department and plans the best procedures and resources to use in order to achieve them
• Defines project deliverables and constitutes project teams who will carry out project tasks
• Prepares project budget proposals and ensures strict control of the budget
• Ensures project completion as per schedule and budget
TSD Specialist
Alhamrani Universal
Saudi Arabia
August 2017 – December 2020
• Coordinate with product management for terminals installation, stock and rollout.
• Work closely with vendors for terminal configuration to suite customer journey and user experience.
• Present and demo new terminal functionalities to customers.
• Synchronize operations with field engineers to assure service availability.
• Confirm compliance to project management standards throughout planning, scheduling, resources allocation and coordination between stakeholders.
• Supervise and manage customer’s requests, software and hardware technical support, implementing, training and post-sale support for ATM Management systems (Vynamic™ Suite) in the region of Saudi Arabia and Bahrain.
Professional Services Consultant
NCR Corporation
Jordan
June 2014 – July 2017
• Contribute as a key member in the project management team and handle tasks within management process; planning, scheduling, allocating resources
and coordination between stakeholders.
• Manage pre-sales, implementing, training and post-sale support for ATM Management systems in the MEA (Middle East and Africa) region as below:
– APTRA vision (Gasper Vantage): Incident and asset management.
– INETCO Insight and Gasper Universal Transaction Controller (GUTC): Transaction monitoring.
– OptiSuite: Cash management (ATM, Branches and Couriers (CITs)).
– NCR Pulse Banking: Mobile application to access APTRA vision.
Implementation Consultant
CR2
Jordan
January 2012 – June 2014
• Implementing CR2 Banking Software Globally (Off-site and on-site) as below:
• CR2 Bankworld: multichannel solution (Mainly in ATM), ATM management, CMS, encryption management and gateway administration.
• Bankworld ATM Client (BWAC): ATM Driving Client.
• Cardworld Producer: Mag-stipe and EMV card production.
• Studio: Designing ATM Branding, transaction flow and card/customer segmentation.
• Distributor: Maintaining BWAC Packages (create/edit/sign and transfer).
• ATM Support Tool: ATM Troubleshooting, on-spot screen capturing, logs/files retrieval.
Development Specialist
Arab bank
Jordan
March 2008 – January 2012
Played a key role in the information technology global (ITG) division, ATM team which is responsible for maintaining ACI Worldwide OpeN/2 ATM Switch for nine countries (Jordan, Palestine, Lebanon, Egypt, Morocco, Dubai, Yemen, Qatar and Bahrain) for the below:
• Project initiators.
• Second Line of support.
• Vendor point of contact.
• Developing ATM workflow (NDC+).
• Configure Global Switches (VISA and MasterCard).
• Configure Countries Local Switches.
• Host Security Module (HSM) Operations.